Our Information Charter

Our Information Charter

How we look after your information - Our information charter

We collect and store information from you to:

• give you the right advice
• find your details if you need another service
• share with our partners so they can help you (we will ask you first)
• inform our research and campaigns
• share with funders to show the impact of the work we do
• find your details however you contact us

When using your information, we will:

• keep it safe and make sure nobody sees it who should not
• take it very seriously if your information is not used properly or kept safe
• follow data protection laws that protect how information about you is used
• not share information without your permission, unless required to do so by law or it is the right and necessary thing to do
• not sell your personal information to commercial organisations for our gain

When we ask for personal information, we promise to:

• make sure you know why we need it and how it will be used
• let you decide what you want to tell us
• consider how a use of your data might affect you, and get your consent where needed

Your rights

You can find out if we hold any personal information about you by making a request to us. If we do hold information about you, you can request we:

• give you a description of it
• tell you why we are holding it and how we're using it
• tell you who could see it
• give you a copy of the information we hold about you
• delete or stop using your data, if you ask us to
• update or change your information
• let you move your data elsewhere or from elsewhere to us

For further information, speak to your local Citizens Advice or see our privacy policy